Feedback Form

Make an enquiry, provide feedback or raise a complaint

Here at Milestones Therapy, we value all types of feedback about our service and the products we supply. All feedback is highly valuable, and we use it to inform and improve our business practices.

You can make an enquiry, provide feedback or raise a complaint:

  • Discuss your issue or complaint with your AHP
  • Contact Milestones Therapy
    • via phone: 0434 853 145
    • email: info@milestonestherapy.com.au
    • Feedback form below
    • For anonymous feedback please click here.
      • Please note we cannot provide feedback or a resolution directly via an anonymous feedback form
    • Contact the NDIS Quality and Safeguards Commission on 1800 035 544

How will Milestones Therapy manage my feedback

There are 8 steps we follow to manage feedback and complaints:

  1. Acknowledge
  2. Assess and Record
  3. Contact
  4. Resolve or refer
  5. Communicate
  6. Respond
  7. Follow-up
  8. Consider and Learn

After a complaint has been received, we aim to:

  • Acknowledge your feedback within 2 working days
  • Contact you within 3 business days
  • Provide resolution or response to your complaint within 21 days

Please note: some resolutions can be provided much earlier than the 21days. If your feedback is more complex it may take longer, we will communicate that with you if that is the case.

For further information on making a complaint, ask to see our Feedback and Complaints Management Policy or look at the NDIS Feedback and complaints page.